Frequently Asked Questions
Are you hiring?
We’re always looking for new people to join our team! Please send in your resume to firstname.lastname@example.org or give us a call at (604)-338-3764 for more information.
What size of tent do I need?
To begin, determine how many guests you plan on accommodating at your event. Make sure to consider adding extra space for bars, buffet tables, dance floors or whatever your circumstance may call for. Our tent capacity chart may help with an estimation. One of our experienced tent consultants will then be able to recommend the ideal tent for your event.
Do I have to be present during a delivery?
You do not have to be home for a delivery. However, you must have a protected area for the rentals so that weather damage does not occur. Also, it should be in a secure area as you are responsible for loss etc.
Will your delivery crew set up furniture?
Setting up equipment and moving furniture is not included in the delivery fee. Personnel are available if scheduled in advance. If a floorplan is provided, furniture rentals are placed as per direction upon delivery. Please request the set up service at the time of placing the order for us to properly schedule.
How does pricing work?
The rates listed are for a one to three day rental. Weekend events are considered one rental period. If you desire to use rental items for a longer period of time, we have weekly and monthly rates.
When should I make my reservation?
For large events, we suggest you call as soon as you have determined your guest list. We carry one of the largest inventory of tents on the west coast, however we are unable to predict who will reserve what and when. For smaller events, usually 3-4 weeks will suffice. Early planning ensures product availability. We do ask for a non-refundable deposit of 50% to confirm a reservation.
What is my responsibility for the equipment’s return?
Responsibility for equipment remains with the renter from the time of receipt to the time of return.
Tables and chairs should be taken down and stacked in a single location for pick up
Tents must be cleared to allow for our crews to safely and efficiently take down the canopy without obstructions
Linens and drapery should be packed and placed in a container that is provided by our team